pktk's Privacy Policy

1 Introduction & Scope

pktk is a trusted online betting and casino platform in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") sets out what information is collected when you use the pktk website (pktk.mom), how that information is used, and how it is kept secure.

This Policy applies to the pktk website, mobile version, and all associated digital services. By using our services, you are considered to have agreed to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy. If you have any questions, please contact us.

2 Types of Information Collected

pktk collects various types of information. These fall into two main categories: information you provide directly, and information collected automatically while you use our services.

2.1 Information You Provide Directly

When you create a pktk account or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• National ID card or passport details (where identity verification is required)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Username and password chosen for your account

2.2 Automatically Collected Information

When you use the pktk website, the following information may be recorded automatically:

• IP address and device type
• Browser type and version
• Operating system information
• A log of which pages you visited and how long you spent on them
• Click and navigation patterns
• Login date, time, and duration (per Bangladesh Standard Time)
• Transaction history and gaming activity data

3 Purpose of Data Collection

pktk never collects information without reason. Information is collected and used only for the specific purposes listed below:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To confirm a user's age and identity through the Know Your Customer (KYC) process — in particular, to prevent access by anyone under 21 years of age.
• Financial Transaction Processing: To handle deposits and withdrawals smoothly.
• Fraud Prevention: To detect and prevent fraud, money laundering, and other unlawful activities.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Service Improvement: To analyse user experience and improve the quality of our services.
• Communications: To send important notifications, policy updates, or account-related information.
• Legal Compliance: To comply with applicable laws and regulations.

4 How Information Is Used

pktk uses collected information only in lawful and ethical ways. We never sell your personal information or transfer it to third parties for marketing purposes without your consent.

Your transaction and gaming activity data is also used for responsible gaming monitoring. If a user's behaviour shows a concerning pattern, we may provide them with information and support related to Responsible Gaming.

Your payment information is processed with the highest level of security. Information related to transactions made via bKash, Nagad, Rocket, Upay, or bank transfer is shared only with the relevant payment processor and solely for the purpose of completing the transaction.

5 Cookies & Tracking Technologies

The pktk website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the website's core functionality — maintaining login sessions and managing security features.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Help us review usage patterns on the website to improve the quality of our services.

5.2 Managing Cookies

You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some core features of the website to not function properly.

6 Sharing Information with Third Parties

pktk never sells, leases, or transfers your personal information without authorisation. However, sharing information may be necessary in certain circumstances:

• Payment Processors: Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers only.
• Technology Service Providers: With contracted partners providing website hosting, cybersecurity, and analytics services — limited information only, and under strict confidentiality agreements.
• Game Software Providers: Minimum necessary information is shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming to ensure game services function correctly.
• Legal Authorities: Information may be provided in response to a court order or as required by applicable law.
• Fraud Prevention: In cooperation with relevant authorities in investigations related to fraud or money laundering.

Before sharing information with third parties, we ensure they adhere to privacy standards equivalent to our own.

7 Data Storage & Security

pktk applies industry-standard technologies and practices to protect your information. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by high-grade SSL encryption.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access Controls: Through strict access policies, only authorised personnel can access the information they need.
• Regular Security Reviews: Our systems undergo regular security testing.
• Firewall Protection: Advanced firewall systems prevent unauthorised access.

7.1 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary afterwards to meet legal or regulatory obligations. Information that is no longer needed after an account is closed is deleted securely.

7.2 Security Breaches

If a security breach occurs for any reason and there is a risk that your information has been compromised, we will notify you as soon as possible and advise you on the steps to take.

8 Protection of Minors

pktk's services are intended solely for individuals aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is carried out at the time of account registration. If we determine that a user is under 21 years of age, their account will be closed immediately and their information will be deleted.

If you believe that a minor is using our services, please notify us at [email protected].

9 User Rights

You have the following rights regarding your personal information, which you may exercise at any time:

9.1 Right to Access

You may request to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

9.2 Right to Rectification

If your information contains any inaccuracies or is incomplete, you may request that it be corrected. We will verify and make the appropriate corrections.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. Please note that this right may be limited in cases of legal obligations or active investigations.

9.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily restricted.

9.5 Right to Withdraw Consent

You may withdraw your consent at any time. However, any processing carried out before the withdrawal remains valid.

To exercise any of the above rights, contact us at [email protected]. We will review your request and take the appropriate steps.

10 Changes to This Policy

pktk reserves the right to update or revise this Privacy Policy from time to time. This Policy may change in response to an expansion of services, technological changes, or changes in applicable law.

For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email address.
• By displaying a clear notice on the website.

If you continue using pktk's services after a change has been made, you are considered to have agreed to the updated Policy. We therefore recommend that you review this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 live chat support on the website (available in Bengali and English)

Our support team is available around the clock according to Bangladesh Standard Time (UTC+6). We will do our best to respond to your request as quickly as possible.

To learn more about us, visit our About Us page. For the general terms of our services, please read the Terms & Conditions page.